Technology & AI·North America

AI-Driven Operating Model Transformation for a Global Bank

Client: Tier-1 Global Financial Institution

40%Reduction in operational costs
AI StrategyOperating ModelFinancial Services
The Challenge

We partnered with a leading global bank to redesign their operating model around AI-first principles, resulting in a 40% reduction in operational costs and a 60% improvement in customer response times.

Our Approach

SIENNA brought a multidisciplinary team to this engagement, combining deep functional expertise with a rigorous diagnostic methodology. We began with a comprehensive assessment of the organization's current state, stakeholder landscape, and strategic objectives — then co-designed a transformation roadmap with the client's leadership team.

The Outcome

The engagement delivered measurable, lasting impact — 40% reduction in operational costs. More importantly, it built the internal capability and leadership confidence for the organization to sustain and accelerate its transformation independently.

Engagement Details

Client
Tier-1 Global Financial Institution
Practice Area
Technology & AI
Region
North America
Key Result
40%
Reduction in operational costs
More Work

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